FAQs

Where is Mystic Rainn based?
We are based in Atlanta, Georgia, USA. 
 
How much does shipping cost?
Mystic Rainn provides FREE worldwide shipping!
*Hoodoo oils are not available outside of the USA.
 
Where do you ship from?
We ship from partnered suppliers in China. Please be aware that some of your items may be shipped separately. We use different manufacturers to ensure quality and to give shoppers a large range of products to choose from, which is why you may receive your order in separate packages.  
 
Do you offer returns or exchanges?
We do not offer returns or exchanges on any items unless the item is defected or you’ve received the incorrect item. In both cases, please provide us with a picture to verify this within one month of receiving your order to receive a full refund. You are welcome to contact us to see if you qualify to receive partial store credit for special circumstances.
 
How long will it take to receive my item?
Please allow for 1-5 business days for us to process your order before shipping. In most cases, we will ensure the fastest shipping time possible, however, for international orders (outside of Asia), please allow for 4-6 weeks. 
 
I only received part of my order. Where are the rest of my items?
To provide Mystic Rainn shoppers with quality products and a large selection of unique items to choose from, we use multiple suppliers to produce our products. Depending on your order, you may receive your items in different shipments, however, in most cases all your items should arrive within a week of each other.
 
Will I be charged custom fees?
Mystic Rainn does not take responsibility for custom fees. Some items purchased from our store may be subject to custom fees upon arrival, however, we do not have control over which products may be subjected to fees.
 
Can I cancel or change my order?
Please email us as soon as possible if you would like to cancel or change your order. We will be able to change or cancel your order if the item(s) have not been fulfilled, however, once the item is marked as shipped, we will be unable to cancel it or make any changes.
 
Have another question?
Feel free to contact us anytime at rainnthemystic@gmail.com